Privacy Policy

Email: hello@hawkecommerce.com
DLF Corporate Greens, Tower I – 1007 , Gurgaon, Haryana - 122004

This update to our Privacy Policy was posted onFebruary, 2021 by Digidartup, LLP, an India limited liability company, referredto herein as Hawk Ecommerce.  While not necessarily applicable to us, ournew Policy reflects our intent to comply with the new EU General DataProtection Regulation (GDPR) standards, with respect to information gatheredthrough our Website, www.hawkecommerce.com, and any related subdomains we mayuse from time to time.  By using our Website, you’re agreeing to be boundby this Policy.  If you are not satisfied with or do not agree with ourPrivacy Policy, you should not use our Website.

Definitions

"Non-Personal Information" (NPI) isinformation that is in no way personally identifiable and that is obtainedautomatically when you access our Website with a web browser.

"Personally Identifiable Information"(PII) is non-public information that is personally identifiable to you andobtained for us to provide you with a product or service. PII may includeinformation such as your name, address, email address, phone number, locationdata, an online identifier, and/or one or more factors specific to yourphysical, physiological, genetic, mental, economic, cultural or socialidentity.

Our Commitment to Your Privacy

Our Privacy Policy tells you what PII we maycollect from you, how we may process your PII, how you can limit our use ofyour PII, and your rights to obtain, modify and/or delete any PII we havecollected from you.  Except as set out below, we do not share, or sell, ordisclose to a third party, any information collected through our Website.

Hawk Ecommerce is committed to the security andprivacy of all our customers. We take your privacy seriously, and we will workwith you to ensure that you have an enjoyable online experience.

Information We Collect

Information you Provide Us

We collect personal information when you requestinformation about our services and products, interact with our Websiteforms/bots or customer service representatives, request delivery of whitepapers or other information, schedule an event or otherwise voluntarily providesuch information through our Website or otherwise. This information includesthe following categories:

1.   Your Personal Contact Information, suchas name, phone number and email address

2.   Kuno services and products you may beinterested in purchasing, including possible scopes of work and fee ranges

3.   Your Company Information, includingcompany website domain/URL, whether you represent a marketing agency, whetheryour company is a current customer of certain of our business partners

Generally, you will have control over the amountand type of information you provide to us when using our Website.

As a visitor to our Website, you can browse ourWebsite to find out more about us. You are not required to sign in or provideus with any PII as a visitor.

Information Collected Automatically

When you use our Website, we automatically collectcertain information by the interaction of your mobile device or web browserwith our Website.

Cookies

Like many other websites, we use “Cookies.” ACookie is a small piece of data stored on your computer or mobile device byyour web browser. We use Cookies to identify the areas of our Website that youhave visited. We also use cookies to enhance your online experience byeliminating the need to log in multiple times for specific content. Finally, wemay use Cookies to personalize the content that you see on our Website or tocustomize marketing and other information we provide to you.

Other Automatically-Gathered Information

We may automatically record information when youvisit our Website, including the URL, IP address, browser type and language,and the date and time of your visit. We use this information to analyze trendsamong our users to help improve our Website or customize communications andinformation that you receive from us. If combined with other information weknow about you from previous visits, the data possibly could be used toidentify you personally, even if you are not signed in to our Website.

Google Analytics Privacy Policy

Our Website uses “Google Analytics” to collectinformation about the use of our Website. Google Analytics collects informationsuch as how often users visit our site, what pages they visit when they do so,and what other sites they used prior to coming to our site. We use theinformation we get from Google Analytics to improve our Website, services andproducts. Google Analytics collects only the IP address assigned to you on thedate you visit our site, rather than your name or other identifying information.We do not combine the information collected through the use of Google Analyticswith personally identifiable information. Although Google Analytics plants apermanent cookie on your web browser to identify you as a unique user the nexttime you visit our site, the cookie cannot be used by anyone but Google.Google’s ability to use and share information collected by Google Analyticsabout your visits to our site is restricted by the Google Analytics Terms ofUse. http://www.google.com/analytics/terms/us.html.  Youcan prevent Google Analytics from recognizing you on return visits to this siteby disabling cookies on your browser. https://tools.google.com/dlpage/gaoptout

Do Not Track Settings

Some web browsers have settings that enable you torequest that our Website does not track your movement within our Website. OurWebsite does not obey such settings when transmitted to and detected by ourWebsite. However, this does not change our compliance in any other way with ourPrivacy Policy.

How Information is Used

When we use or process personal data about you, wedo so only as necessary to provide the services and products you use (e.g., tomeet our contractual and legal obligations), or otherwise with your consent, tocomply with applicable law, or to fulfill other legitimate interests of you orus as described in this Policy.  Through our Website, you will be providedwith the choice of which types of communications you will receive with us, andthe ability to change those choices whenever you want. Some of the more common,specific uses of your information are described below.

Providing Requested Services and Products;Fulfilling Contractual Obligations

We may use PII to provide the services and productsyou've requested or to otherwise perform any contract we may have with you,including communicating with you about the scope of work, payment or otherrelated topics.  When you create an account on our Website, buy a productor service from us, or otherwise agree to our terms and conditions, a contractis formed between you and us. In order to carry out that contract, we mustprocess the information you give us. Some of this information may be PII, andwe may use it in order to do any of the following:

•      - verify your identity for     security purposes
•      - provide you with     suggestions and advice on products and services
•      - improve, personalize and     develop our services and products

We process this information on the basis that thereis a contract between us, or that you have requested we use the informationbefore we enter into a legal contract.

We will continue to process this information untilthe contract between us ends or is terminated by either party under the termsof the contract.

Information we process with your consent

Through certain actions when otherwise there is nocontractual relationship between us, such as when you browse our Website or askus to provide you more information about our business, including jobopportunities and our products and services, you provide your consent to us toprocess information that may be PII.

Wherever possible, we aim to obtain your explicitconsent to process this information, for example, by asking you to agree to ouruse of Cookies or to receive communications from us.

Sometimes you might give your consent implicitly,such as when you send us a message by e-mail to which you would reasonablyexpect us to reply.

When we communicate with you about our business, wewill use the contact information you provided to us to discuss technicalissues, new products and services, and other information of interest to you. Wemay also send you emails with useful industry information, promotionalinformation about our business or offers from us or our affiliates.  Youhave a choice about whether or not you wish to receive communications from us.If you do not want to receive any or certain communications from us, then youcan select your choices by ticking the relevant boxes situated on the form onwhich we collect your information.

Except where you have consented to our use of yourinformation for a specific purpose, we do not use your information in any waythat would identify you personally. We may aggregate it in a general way anduse it to provide class information, for example to monitor the performance ofa particular page on our Website.

If you have given us explicit permission to do so,we may from time to time pass your name and contact information to selectedthird party service providers who we believe may provide services or productsyou would find useful.  

We continue to process your information on thisbasis until you withdraw your consent or it can be reasonably assumed that yourconsent no longer exists.  

You may withdraw your consent at any time byinstructing us using the contact information at the end of this Policy, usingunsubscribe instructions provided in communications, or changing your electionswithin our Website. However, if you do so, you may not be able to use ourWebsite or our services further.

Legally Required Releases of Information

We may be legally required to disclose your PII, ifsuch disclosure is (a) required by subpoena, law, or other legal process; (b)necessary to assist law enforcement officials or government enforcementagencies; (c) necessary to investigate violations of or otherwise enforce ourLegal Terms; (d) necessary to protect us from legal action or claims from thirdparties including you; and/or (e) necessary to protect the legal rights,personal/real property, or personal safety of our company, customers, thirdparty partners, employees, and affiliates.

Other Legitimate Interest

We may process information or use it to communicatewith you on the basis that doing so is necessary to achieve a legitimateinterest, either to you or to us. Where we use your information on this basis,we do so after having given careful consideration to:

 
•      - whether the same      objective could be achieved through other means
 
•      - whether processing (or      not processing) might cause you harm
 
•      - whether you would      expect us to process your data, and whether you would consider it      reasonable to do so

For example, we may process your data orcommunicate with you for any of the following purposes:

 
•      - advertising and      marketing to you, which includes sending promotional communications,      targeting advertising, and         presenting      you relevant offers based on information you provide or our prior      dealings
 
•     - operating our business, which      includes analyzing our performance, meeting our legal obligations, developing      our               workforce, and      doing research
 
•    - record-keeping for the proper      and necessary administration of our business
 
•    - responding to customer      complaints or service requests
 
•    - responding to unsolicited      communications from you to which we believe you would expect a response
 
•    - protecting and asserting the      legal rights of any party
 
•    - insuring against or obtaining      professional advice that is required to manage business risk
 
•    - protecting your interests      where we believe we have a duty to do so

We will continue to use this information for thispurpose until the legitimate interest no longer exists or such use is notnecessary to achieve the legitimate interest.

Our use of re-marketing

Re-marketing involves placing a cookie on yourcomputer when you browse our Website in order to be able to serve to you anadvertisement for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services fromtime to time. If so, then if you have consented to our use of cookies, you maysee advertisements for our products and services on other websites.

Disclosures to Successors

If our business is acquired or merges, in whole orin part, with another business, we retain the right to transfer your PII to thenew business. The new business would retain the right to use your PII accordingto the terms of this Privacy Policy, as updated or as changed by the newbusiness, subject to applicable law.  You will have the opportunity toopt-out of any such transfer if we determine that the new business has privacypolicies that differ materially from ours or that do not comply with applicablelaw.

Obtaining, Changing or Deleting YourInformation

Access to your personal information

You may review certain information that we holdabout you by signing in to your account on our Website.  To obtain a copyof all information we maintain about you, you may send us a request using thecontact information at the end of this Policy or, if available, through a toolon our Website.  After receiving the request, we will tell you when weexpect to provide you with the information, and whether we require any fee forproviding it to you.

Remove or Change your Information

If you wish us to remove or change PII that youhave provided us, you may contact us at the contact information at the end ofthis Policy or, if available, through a tool on our Website.  This maylimit the service we can provide to you.

Verification of your Information

When we receive any request to access, edit ordelete PII, we will first take reasonable steps to verify your identity beforegranting you access or otherwise taking any action. This is important tosafeguard your information.

Retention Period for Personal Data

Except as otherwise mentioned in this Policy, wekeep your PII only for as long as required by us:

•      - to provide you with the     services or products you have requested, or otherwise to perform or     enforce a contract                    between us;
•      - to continue to provide     the best possible user experience to visitors who return to our website to     collect                                      information and     educational materials
•      - to comply with other     law, including for any period demanded by tax authorities; or
•      - to support a claim or     defense in any court or in any legal, regulatory or administrative     proceeding.
     
     

Our Cyber Security Policy

Website
Our Website is hosted by HubSpot. HubSpot has a SOC 2 Type I report. Their SOC2 report attests to the controls in place governing the availability,confidentiality, and security of customer data as they map to Trust ServicePrinciples (TSPs) established by the American Institute of Certified PublicAccountants (AICPA). In addition, their SOC 3 report attesting to HubSpot’scommitment to meeting the rigorous industry standards established by the TSPsis publicly available. You can also learn more about HubSpot security onthe HubSpot website orby contacting a HubSpot representative.

Email, Calendar and Data Storage services

Hawk Ecommerce uses Google's Gmail, Calendar, andDrive (data storage), collectively known as G-Suite. You can read aboutthe G-Suite cybersecurity policy and its independentthird-party audits of security, privacy, and compliance controls,including ISO 27001, ISO27017, and SOC 3.

Limitation of Liability

You assume the sole risk of transmitting yourinformation as it relates to the use of this Website, and for any datacorruptions, intentional interceptions, intrusions or unauthorized access toinformation, or of any delays, interruptions to or failures preventing the usethis Website. In no event shall Hawk Ecommerce be liable for any direct,indirect, special, consequential or monetary damages, including fees, andpenalties in connection with your use of materials posted on this Website orconnectivity to or from this site to any other site.

Protecting Your Child’s Privacy

We follow the Children’s Online Privacy ProtectionAct (COPPA). Even though our Website is not designed for use by anyone underthe age of 18, we realize that a child may attempt to access our Website. We donot knowingly collect PII from a child. If you are a parent or guardian andbelieve your child is using our Website, please contact us. We may ask forproof of identification before we remove any information to prevent maliciousremoval of account information. If we discover on our own that a child isaccessing our Website, we will delete the information as soon as we discoverit, we will not use the information for any purpose, and we will not disclosethe information to third parties. You acknowledge that we do not verify the ageof our users nor do we have any liability to do so. If you are a child, pleaseseek the permission of a parent or guardian before accessing our Website.

Our Email Policy

We comply with the federal CAN-SPAM Act. You canalways opt out of receipt of further email correspondence from us or ouraffiliates. We will not sell, rent, or trade your email address to anyunaffiliated third-party without your permission (except in the sale or transferof our business).

Other Websites

Our Website may contain links to other websites.You understand that these websites are not under our control and are notsubject to our Privacy Policy. These websites will likely have their ownprivacy policies, and we urge you to read those policies before using thewebsite.  We have no responsibility for these websites and provide linksto these websites solely for your convenience. You acknowledge that your useand access of these other websites is solely at your own risk. It is yourresponsibility to check the privacy policies of these other websites to see howthey treat your personal information.

Our services sometimes include preparing orrecommending content for customers' websites that are built, hosted and/or maintainedusing a third party’s content management system or other facilities, but HawkEcommerce does not host or control the content or operation of any customerwebsites.  Hawk Ecommerce is not responsible for drafting, posting and/orenforcing our customers' privacy policies or determining whether the customers’policies or practices comply with applicable law. We are in no way responsibleor liable for the collection and use of personal information by our customersfrom their websites or otherwise resulting from our marketing services.

Changes to Our Privacy Policy

We reserve the right to change this privacy policyat any time. If our company decides to change this Privacy Policy, we will postthose changes on our Website so our users and customers are always aware ofwhat information we collect, use, and disclose. In all cases, your continueduse of our Website or our services and products after any change to thisPrivacy Policy will constitute your acceptance of such change.

Questions about Our Privacy Policy

If you have any questions about our Privacy Policy,please contact us as follows:

By email: hello@hawkecommerce.com
DLF Corporate Greens, Tower I – 1007

Gurgaon, Haryana

122004